Delivery

Your items will be delivered to the address which you provide when you place your order. Please note, that we are not liable for any items, which have not been received, if any of the details you have given us are incorrect.

Our normal working hours are Monday to Friday 9pm-5pm and we only dispatch orders during these times.

Most of our items are shipped via Royal Mail 48hrs Tracked Delivery.

Dispatch times vary depending on product, as some take longer time to make. Current dispatch times are displayed on top of the Home Page.

You will receive your items within 2-3 days of dispatch within the UK.

International delivery times will vary depending on your location and may attract import costs. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

When your item is dispatched we will send you an e-mail notification. Items are not dispatched on weekends and Bank Holidays. If you're unable to receive your delivery, you will be left a calling card, which will provide you details of how you can arrange for your parcel to be redelivered or collected. If you don't arrange redelivery or collection within 7 days, the parcel will be returned to us. We will then require you to pay postage to re-send the parcel out.

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and may be eligible for additional postage charges. If this is the case, we will contact you to advise accordingly.

If you don't receive your order within 28 days from the date your ordered, you must notify us of that by e-mail at info@bowiecreations.co.uk, within 28 days from the date your ordered. If you don't notify us, we take your order as delivered and we shall have no liability to you.

If in the unusual circumstances your parcel can't be located by Royal Mail, it will not be declared as lost till after 15 working days. Only after this time period we will be able to refund or replace your order.